Refund & Cancellation Policy
Effective date: 20 October 2026
Understand billing, cancellation, refund eligibility and how to contact our team before you purchase.
1. Free demonstration
We offer a free live demo so you can evaluate the platform before purchasing. A demo is not a free subscription trial. No payment is needed to request it.
2. Fees, billing and renewals
The Growth Plan is ₹20,000 for one month or ₹2,00,000 paid upfront for 12 months (the annual 10+2 offer). GST is additional where applicable and is itemised before payment. Your written order confirms features, allowances, activation scope and separately charged services. Any automatic renewal must be disclosed and agreed at checkout; the website itself does not create a recurring payment mandate.
3. Cancellation
To cancel, email uniklifeai@gmail.com with the subject “Cancel subscription” or call +91 99924 47456 before the next renewal payment is due. Include the registered account email and invoice reference. We confirm the cancellation. Access normally continues to the end of the paid term unless you request earlier closure or access must end for a lawful reason. Cancelling stops future renewals; it does not automatically refund the current term.
4. Refund eligibility
After account activation, subscription fees are generally non-refundable, including unused portions of an annual term, except where mandatory law applies or one of these conditions is met: duplicate or incorrect billing; failure by us to activate the agreed account within 7 working days of payment, where the required customer information has been supplied; or service unavailability within our control lasting more than 7 consecutive days. We assess the circumstances and records fairly. This policy does not remove remedies available under consumer or other applicable law.
5. How to request a refund
Email uniklifeai@gmail.com with “Refund request”, your registered email, invoice or transaction reference, payment date, reason and relevant evidence. Please contact us within 15 days of the charge for a billing error, or within 15 days of the activation failure or qualifying outage. This request window does not shorten a mandatory legal right. Do not send full card details. We aim to acknowledge the request within 48 hours and communicate a decision within 7 working days after receiving the necessary information.
6. Processing approved refunds
Approved refunds are initiated to the original payment method within 7–10 working days after approval. Your bank or payment provider may take additional time to display the credit. We will provide a transaction reference where available. If the original payment method cannot receive a refund, we agree a lawful alternative with the payer.
7. Third-party and usage charges
IVR minutes, WhatsApp/Meta messaging charges, email overages, payment processing and other third-party services already consumed are generally non-refundable unless charged incorrectly or the law requires otherwise. Any one-time implementation or branded app fee and its cancellation terms must be agreed in writing before payment.
8. Support and grievances
Contact Unik Life AI at uniklifeai@gmail.com or +91 99924 47456. Address: KNR Corporate Office Building, 6-3-597/1/C, Anand Nagar Colony Road, Naveen Nagar, Khairtabad, Hyderabad, Telangana 500004, India. If you disagree with a decision, reply with the subject “Billing grievance” and your case reference. We review the matter and aim to resolve grievances within 30 days, subject to applicable law.